{
  "count": 37,
  "faqs": [
    {
      "question": "Where is my order?",
      "answer": "Contact theteam@customersupport.care with your order reference if your parcel has not arrived within the 5 to 7 days estimated shipping.",
      "source": "general",
      "url": "https://eyemassager.irish/contact/"
    },
    {
      "question": "Will I receive parcel tracking?",
      "answer": "A tracking link is emailed after your parcel is dispatched.",
      "source": "general",
      "url": "https://eyemassager.irish/contact/"
    },
    {
      "question": "Can I visit a shop?",
      "answer": "We are an online shop. Administration addresses are not showrooms or return destinations.",
      "source": "general",
      "url": "https://eyemassager.irish/contact/"
    },
    {
      "question": "Will I receive an order receipt?",
      "answer": "A confirmation is sent to the email address supplied at checkout after payment and order recording are confirmed.",
      "source": "general",
      "url": "https://eyemassager.irish/contact/"
    },
    {
      "question": "Where do you deliver?",
      "answer": "This checkout accepts Ireland delivery addresses. Standard delivery takes 5 to 7 days. It is free from €75, otherwise €22.",
      "source": "general",
      "url": "https://eyemassager.irish/contact/"
    },
    {
      "question": "Which currency does this store use?",
      "answer": "All prices and checkout charges are in euro, EUR.",
      "source": "general",
      "url": "https://eyemassager.irish/contact/"
    },
    {
      "question": "How can I pay?",
      "answer": "The checkout supports cards through Stripe and PayPal. Availability depends on the payment service at the time of checkout.",
      "source": "general",
      "url": "https://eyemassager.irish/contact/"
    },
    {
      "question": "What does this eye massager do?",
      "answer": "It combines warmth, air compression and vibration in a wearable mask for a quiet break.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "How many airbags does it have?",
      "answer": "The product specification lists six airbags.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "Can I adjust the warmth?",
      "answer": "There are four heat levels. Choose a comfortable setting using the controls.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "What temperature is listed?",
      "answer": "The product description specifies 38 to 40 degrees Celsius. Follow the supplied instructions when choosing a setting.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "Does it vibrate?",
      "answer": "Yes. The device has two vibration modes.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "Can it play music?",
      "answer": "Built-in Bluetooth speakers let you play audio from a compatible paired device.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "Do I need to play music?",
      "answer": "No. Audio is optional, so you can enjoy a quiet session.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "How do I select a mode?",
      "answer": "Use the controls and LED display on the device. The supplied instructions explain the available combinations.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "Does the strap adjust?",
      "answer": "Yes. It has an elastic, adjustable head strap. Check that it fits comfortably before starting.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "Does it fold?",
      "answer": "The hinged body folds through 180 degrees for storage.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "How much does it weigh?",
      "answer": "The listed weight is 285 g.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "Does it include a storage bag?",
      "answer": "It includes a storage bag.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "What is the shell made from?",
      "answer": "The specification lists a polycarbonate and ABS blend.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "What touches my face?",
      "answer": "The inside is lined with flannelette padding.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "Does it use a rechargeable battery?",
      "answer": "Yes. It has a built-in rechargeable lithium battery.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "What is the battery capacity?",
      "answer": "The specification lists 850 mAh.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "What voltage is listed?",
      "answer": "The device specification lists 3.7 V.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "How long is a session?",
      "answer": "Follow the session length and controls described in the instructions supplied with your mask. Use it while awake and stop sooner if uncomfortable.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "Can I sleep while wearing it?",
      "answer": "Use it while awake and remove it before sleeping. It is not an overnight sleep mask.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "Should I remove contact lenses?",
      "answer": "Remove contact lenses before using the mask and follow the supplied instructions.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "Can I add oils or skincare products?",
      "answer": "Use the mask on clean, dry skin. Do not add oils or liquids to the device.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "How should I clean it?",
      "answer": "Switch it off and disconnect charging first. Follow the supplied care instructions; do not immerse it or let liquid enter the electronics.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "Is it a medical treatment?",
      "answer": "It is offered for comfort and relaxation. It is not a substitute for professional care.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "What if I am unsure whether it suits me?",
      "answer": "Ask your eye-care professional before use if you have an eye condition or have had a recent procedure. Stop if uncomfortable.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "What currency will I pay in?",
      "answer": "Prices and checkout totals are in euro (EUR).",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "What does the mask cost?",
      "answer": "The mask is €89. Your cart shows the complete total before checkout.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "How much is standard delivery?",
      "answer": "Standard shipping is free when the goods total after discounts is €75 or more. Below €75, shipping is €22. Optional express shipping costs €22 on every order.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "How long does delivery in Ireland take?",
      "answer": "Allow an estimated 5 to 7 days shipping. Arrival dates can vary; contact us before ordering if you need a specific date.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "Can I change my mind?",
      "answer": "Irish and EU law give you 14 days from delivery to change your mind, and we extend that to 15 days from receiving the product. You pay the cost of sending a change-of-mind return, and we refund the price plus standard delivery with no handling fee. Faulty, incorrect or undelivered goods are put right at no cost to you. Read the full returns policy before ordering.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    },
    {
      "question": "How can I contact you?",
      "answer": "Use the Contact page or email theteam@customersupport.care. Include your order reference if you have one.",
      "source": "Electric Eye Massager",
      "url": "https://eyemassager.irish/electric-eye-massager/"
    }
  ]
}