Complaints handling

Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Tell us what went wrong

Email theteam@customersupport.care with your order number, what happened and the outcome you would like. Photographs help if the problem is something we can see.

If it is not resolved

If our first reply does not put things right, ask for your complaint to go to our case-resolution team at caseresolution@customersupport.care. They will review what has happened so far and reply to you directly.

Your rights

Raising a complaint with us does not affect your rights under the Consumer Rights Act 2022, or your right to take the matter further, including through the Small Claims procedure. The Competition and Consumer Protection Commission explains your rights at ccpc.ie.